General Terms and Conditions:
These are the general terms and conditions that apply to your purchase of products from the Royal Bed online store via our website www.royalbedksa.com and are available on the Royal Bed website page.
In addition to these General Terms and Conditions, there are other important legal terms relating to the Return Policy and Cancellation Policy. Accepting these General Terms and Conditions means your agreement to and commitment to the Return Policy, all of which are part of a legally binding contract between us and you. You should read these General Terms and Conditions and the Return Policy carefully before purchasing anything from the Royal Bed online store.
We reserve the right to change the general terms and conditions and return policy at any time. Any changes to the terms and conditions will apply to all new orders after they are posted on the Royal Bed online store page. You should review the general terms and conditions and return policy posted on the Royal Bed online store page before each order.
If you have any questions regarding these general terms and conditions, the return policy, the cancellation policy, the products, or the Royal Bed online store, please contact us and speak to a customer service representative via any of the following means of communication:
Phone number: 0565555647
Email: [email protected]
Social media accounts:
Instagram: royalbedksa
TikTok: royalbedksa
Information about the Royal Bed online store
Using our website (even without purchasing any of our products) means you agree to and comply with these terms and conditions.
We strive to ensure that all information on the Royal Bed online store, including product descriptions and prices, is accurate and up-to-date at all times. However, errors may occur. We will attempt to correct all errors and information on the Royal Bed website as quickly as possible. If we discover that an error has any impact on your order, we will notify you immediately.
You should keep in mind that the Royal Bed online store offers a different shopping experience than buying from a physical store, so you should be aware of the following:
Our services:
We sell Royal Bed products through our online store www.royalbedksa.com or through our showrooms.
colors:
The colors of the products displayed on the site depend on many factors, including the display settings used on the site, the shape and size of the products, and may appear different in reality from what is shown on the screen. We provide dimensions and measurements with the product descriptions. It is your responsibility to ensure that the actual size of each product fits your purpose.
the pictures:
Images on the website are for illustrative purposes only. In order to obtain an accurate description of any product and its details, you must read the description of the said product.
Product availability:
All products are subject to availability in stock, which means we cannot fulfill your order if it is not available. Products offered for sale are subject to discontinuance, either online or in stores, at any time. In such cases, it is our responsibility to refund you the amount paid for products you did not receive.
Promotions:
Promotions and products on the Royal Bed website may not all be available in stores and vice versa. The prices of our products on our website are the same as those listed in our catalog and in our stores. Occasionally, you may find a price difference when there are different offers in stores or on our website.
Information accuracy:
Royal Bed believes that the information provided by the customer is accurate. However, the customer is fully responsible for the accuracy of his personal information and data required to complete the purchase process. The customer bears responsibility in the event of any incorrect information, and Royal Bed will not be responsible if otherwise occurs.
Protection:
We will do our best to keep our website virus-free. You should ensure that you use appropriate software to detect viruses and other malicious content on your computer or smartphone. Be careful!! You may encounter many fake "Royal Bed" websites, which may look similar to the official website and claim to sell our products. "Royal Bed" is not responsible for any fraud or fraudulent attempts by other websites. The only official "Royal Bed" website is www.royalbedksa.com
Available services:
We have the right at any time to modify, stop selling, stop services for any of our products, and to stop online shopping temporarily or permanently, with or without prior notice. If our service is discontinued after payment, we will refund any outstanding amounts in accordance with our Returns Policy.
Security:
You are responsible for ensuring the confidentiality of your login, password, and all other information related to your account at all times. You agree to notify us as soon as you become aware of any suspected or suspected security risk to your account.
Eligibility to order and purchase our products:
If you are under eighteen years of age, you may not be eligible to purchase from Royal Bed. The delivery address must be within the Kingdom of Saudi Arabia (Note: Delivery locations may vary during certain marketing campaigns). You must provide a valid email address and a mobile phone number that you can easily contact. Although we sell children's products, they must be purchased by adults only.
Payment:
You can pay for the products you have purchased in any of the ways listed on the order completion page in our online store.
We will collect the requested amount you paid from your card directly at the time you place your order, or in cash if you choose to pay on delivery. We will contact you if we encounter any problems receiving the amount for your purchase. Collecting the order value does not constitute acceptance of the purchase. If your order is not accepted, we will refund you in full as soon as possible (and in any event within three business days of notification of your order rejection).
We are responsible for refunding the funds to your bank. The refund date to your bank account may vary depending on the bank's policy (it may take up to 14 official business days).
Product availability:
Although we constantly check the accuracy of our inventory in the Royal Bed online store and its consistency with the actual stock quantity in our warehouse, errors may occur. Therefore, if we discover any error in the stock quantity of any product you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order according to the correct quantity available in stock or cancel your order if you wish. If you wish to cancel your order due to incorrect stock quantity data or if we fail to provide the product you ordered, we will refund the full amount as soon as possible in accordance with our refund policy in the refund section. If we fail to contact you using the contact information you provided when placing your order, we will treat the order as cancelled and the full amount will be refunded in accordance with our refund policy.
